Returns & Exchanges
At PaintScratch, we want you to be completely satisfied with your purchase, which is why we offer a 30-day window for returns and exchanges on all unworn apparel. Items must be returned in their original condition with all tags attached to qualify for a full refund.
Initiate Your Request
Log into our online returns portal with your order number and email address to select the items you wish to return or exchange.
Package Your Items
Place the items in their original packaging and include the packing slip inside to ensure your return is processed accurately.
Ship Your Return
Print the prepaid shipping label provided by our portal, attach it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing